A1S Group Privacy Statement

A1S Group takes privacy and your rights as an individual very seriously. Below we outline our privacy statement and explain how we collect, store and process your personal data.

  • Customers

  • Prospects

  • Business Contacts

  • Suppliers

Privacy for customers

A1S Group holds information about customers to enable us to conduct business. As part of this, we may hold a minimal amount of personal data which may include your name, job title, email address and telephone number.

A1S Group is committed to ensuring that your privacy is protected in accordance with the law. We take privacy and your rights as an individual seriously.

1. The Data Controller
A1S Group is the data controller. A1S Group is based at Raikes Lane Industrial Estate, Bolton BL32NH and is contactable via telephone (01204383839) or via email at (enquiries@a1shutters.co.uk). Adrienne Gorton and Paul Caldwell-Jones have been given responsibility to ensure your rights as an individual are respected and clear. If you have any queries, please do not hesitate to contact us.

2. Processing of Personal Data
We only hold the minimal amount of personal data which can be considered low risk in accordance with a Data Protection Impact Assessment (DPIA) and a Legitimate Interest Assessment (LIA) we have carried out.

The personal data we hold may include your name, job title, email address and telephone number. If your business operates from home, we may hold your postal address, too.

3. The legal basis for processing personal data
Legitimate interest is the legal basis we rely on to process your personal data while you are an active customer and if you cease to become an active customer.

4. Appropriate safeguards to ensure personal data is kept secure
The protection of your data is important to A1S Group. Data is stored in a secure environment within our accounting software and within a CRM environment with strictly controlled access via a web browser with SSL (Secure Socket Layer) protection and encrypted passwords, with daily encrypted back-ups. The servers that hold data are maintained and patched regularly against threats.

Data can be exported from our database as a CSV file, typically to enable the information to be used to contact customers by email.

5. Sharing of personal data
Your data is only disclosed to employees of A1S Group. We may also need to disclose information to authorities or professionals for legal reasons or in the case of a dispute.

6. Profiling of personal data
A1S Group does not use your information for data profiling or automated decision making.

7. How long do we hold personal data?
We retain personal data for as long as a customer is active and for 2 years afterwards, unless you ask us to retain your information.

8. Updating our Privacy Policy
Our Privacy Policy is reviewed every 12 months or sooner if required to keep up to date with any changes in data collection and any technological changes. This document was last updated on the 20th April 2018.

9. Your rights as an individual
It is important that you understand what your rights are as an individual.

  • Right to Erasure
    You may request that A1S Group erases your personal data and we will do so within 24 working hours. To avoid the possibility of re-adding your personal data again in the future, we will retain your name and email address (if available). You may request that we add your personal data back on to the database at any time.

  • Right to request rectification
    If you determine that the personal data we hold about you is incorrect you have the right to request rectification. We will immediately consider the request and rectify any errors found. If we do have reasons to believe that an error has not occurred, we will keep the information as previous. You will be informed of the outcome by telephone, email or post.

  • Subject Access Request
    At any point, you have the right to submit a Subject Access Request. Within a month period, we will respond to the request made. We will not charge a fee for any of the requests above unless the request is ‘manifestly unfounded or excessive’. We also reserve the right to withhold personal data if disclosing it would ‘adversely affect the rights and freedoms of others’.

10. Registering a complaint
If at any point you feel we are being unfair or dismissing your rights as an individual please contact us and let us know. If you are still not satisfied, you can make a complaint to a supervisory authority, in this case, being the ICO. To make a complaint please visit the ICO website here: https://ico.org.uk/.

11. Contacting A1S Group
If you have any queries regarding how your date is held, processed or shared including activating your right to erasure please contact Adrienne Gorton or Paul Caldwell-Jones. A1S Group is based at Raikes Lane Industrial Estate, Bolton BL3 2NH and they are contactable via telephone (01204383839) or via email at (enquiries@a1shutters.co.uk).